CASE STUDY: CAREAR

CareAR Phase 1 goals

CareAR Assist enables service teams anywhere to instantly provide remote visual AR support for their customers, employees, and field workers. Enable access to remote experts or agents for deflecting costly dispatches, reducing time-sensitive resolutions, while fostering safety.

SURVEY

Interviewed 20+ individuals and created a survey which went out to 300+ technicians. Received n=100.

PERSONA

Technical Service Representative (TSR) are the key users of the CareAR Assist Mobile app.

JOURNEY MAP

The journey of getting a printer fixed, including people involved, actions taken, pain points, and opportunities for CareAR Assist.

KEY INSIGHTS

5 Key insights from interviews and survey.

DESIGN RECOMMENDATION

Workshop with technical and product team to determine the high-med-low priority features.

DESIGN RECOMMENDATIONS

Three pages of design recommendations and phases

DESIGN SOLUTION: DESIGN SYSTEM

Used Material UI to create design system.

WORKSHOP WITH PRODUCT TEAM AND STAKEHOLDERS OF WIREFRAMES

Two round of workshops to get feedback from designs. First one was of low-fidelity wireframes, the second with high fidelity wireframes (shown here).

SUMMARY OF USABILITY TESTING RESULTS AND ANALYSIS

Conducted usability tests with 6 users and summarized their feedback and insights.

brand voice Brainstorm

Collaborated with marketing team and led a brand voice workshop